Customer Success Management
Supporting portal experiences designed to help customers access useful resources and get more value from client software products.
Application Support Case Study
E-SupportPortal Site
A portal providing helpful resources that allow customers to get the most out of client software products and e-support services.
.NET MVCJavaScriptHTMLBootstrapSitecore 9
Project Information
Technical Support & Portal Enhancement
DigiHelic provided technical support for the portal and was responsible for enhancement and support of its existing e-support features.
Support existing portal functionality
Enhance existing e-support features
Maintain customer-facing resources
Optimize portal content with Sitecore 9
Overview
Supporting a CentralizedE-Support Experience
The portal is designed around three key areas: customer success management, product resources, and e-support help.
DigiHelic supported the existing application using .NET MVC, JavaScript, HTML, and Bootstrap. Sitecore 9 was used for content optimization and management.
Portal Areas
Key Areas of the E-Support Portal
Product Resources
Maintaining and enhancing access to product-related information, resources, and supporting content.
E-Support Help
Providing technical support and enhancements for existing e-support functionality and user workflows.
Technology Stack
Technologies Used for Portal Support
The portal support and enhancement work utilized established web technologies together with Sitecore for content optimization.
.NET MVC
JavaScript
HTML
Bootstrap
Sitecore 9
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